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Embarking on an international experience? Or maybe you’re already there? Make sure you’re equipped!

Being able to operate and communicate successfully within different cultural settings and multicultural environments is essential. In today’s globalized and interconnected world, it is fast becoming the definitive 21st century skill.

We have partnered with the British Council, who are drawing on over 80 years of experience in cultural relations to provide this flagship Intercultural Fluency training course, specially designed to equip you with the understanding and techniques that you need to work and communicate more effectively across cultural and geographical boundaries.

For participants who are embarking on international education or training based experiences, it is simply essential.


23rd – 24th July, 2016


V&A Waterfront, Cape Town


£250 *


2 full days

*Please speak to us about discounts for South Africans Nationals.

The Countdown Is On. Apply To Join Now!








Why Intercultural Fluency?


Setting off on an international internship, course, or volunteering scheme is very exciting. Meeting and engaging with people from different cultural backgrounds can be both thrilling and challenging. Learning how to understand different cultural behaviors, how to anticipate the challenges you may face, and how to avoid cultural misunderstandings is a key factor in ensuring that your placement is all you want it to be.


Through a variety of activities you will gain a range of strategies to become more effective in the way you collaborate, communicate and build relationships. You will become an enabling, respected global citizen, with the skills to build lasting relationships with partners and communities through effective and inclusive collaboration.


Being able to operate and communicate within different cultural contexts is fast becoming the definitive skill in today’s interconnected world. Developing Intercultural Fluency will support you now and far into the future. Our practically-focused, face-to-face course will deepen your intercultural awareness, increase your confidence, and strengthen your interpersonal skills.

‘The world needs leaders who can handle complexity and give diverse perspectives on the challenges we all face’

Professor Rebecca Hughes, Director of Education, British Council.

‘The course was an eye opener for me’

Intercultural Fluency Qatar Participant

The British Council

The British Council connects millions of people around the world through arts, education and language programmes and services. It was founded in 1934 to create a friendly knowledge and understanding between the people of the UK and the wider world. Building on over 80 years of unrivalled experience of cultural relations across the globe, the British Council’s Intercultural Fluency courses are designed to help participants make the most out of their international experiences.

Your British Council Facilitator

Amelia Moreno

ICF Master Trainer

For the last six years Amelia has been working as a trainer and facilitator with an incredibly diverse mix of cultures. This experience enables her to work with participants and potential partners to develop their awareness of intercultural fluency, analyse and reflect on their own behaviour and the impact it can have, and equip them with different approaches to overcome often sensitive situations.


Cambridge DELTA (Merit)
Degree in TEFL
Cambridge CELTA (A)
LSE Diploma in Development Studies
CAM Diploma in Communications

Full Biography

Amelia’s background in business development and marketing in a number of countries has given her first-hand experience of the challenges that those working in multi-cultural environments can face. Having worked with all levels of staff and age ranges, from students to directors, she is able to relate to potential intercultural issues and work with individuals and organisations to provide realistic solutions.

Her core strength is communication and the ability to respond to the needs of the people she is working with. As the ICF project lead and Master Trainer in Qatar, she is responsible for developing a robust partnership programme and quality assuring the local trainers and products. She works with partners to provide tailored programmes that respond directly to the organisation’s specific intercultural challenges and ensures their employees develop their own knowledge and practical working skills.

Amelia has worked extensively in Europe and the Americas both in the commercial, education and not for profit sectors. She has worked with large multi-cultural organisations such as UNICEF, British Airways, Microsoft, Samsung and SKY. She has been working in Qatar for the last year both as a trainer and a teacher with a wide range of ages, cultures and people from different corporate backgrounds.

Amelia’s training approach is to create an open and friendly environment, where participants feel comfortable sharing and developing their own skills. She passionately believes in the need for intercultural fluency and the benefits it can bring to both individuals and corporations. This passion is reflected in the energy driven workshops she delivers and the consistent dedication she invests in The British Council’s intercultural fluency programme.

Further Information


On successful completion of each training programme (75% attendance and active participation), participants will be awarded certificates of participation endorsed by the British Council.


This programme asks participants to:

  • examine their own cultural influences
  • identify what makes the cultures that they are familiar with distinct and then compare these with less familiar cultures
  • use generalisations about cultures in a questioning way
  • adjust their behaviour to fit new cultural situations
  • practise using listening and questioning skills to support building rapport
  • consider how language and culture can affect communication
  • practise using different communication styles
  • be open to and enthusiastic about cultural difference
  • identify their intercultural strengths and areas needingfurther development
Learning Outcomes

By the end of the programme participants should be able to:

  • describe the range of influences, including culture, that have led to their preferences and behaviour and how these might be viewed by others,
  • explain how generalisations can be both useful and problematic in a multicultural context
  • identify how what is ‘above the surface’ in multicultural situations can be affected by what is happening ‘under the surface’,
  • plan in advance to make a good first impression and communicate better in different cultural contexts,
  • use a range of strategies for building rapport and communicating in different situations, including controlling their internal self-talk, using appropriate body language and adapting their preferred communication style in multicultural and multilingual situations.

Over the course of the 2 days, participants will cover the following topics:



Who are you?


  • How do you view culture?
  • What has influenced you?
  • Cultural or personal characteristics


  • Analysing situations – cultural islands
  • Four influences on rapport
  • Cultural continuums and rapport


  • Making a good first impression
  • Building rapport in new cultural situations




  • Four listening styles
  • Know yourself
  • What part does culture play?
  • The cultural chess game


  • Adapting to different listening styles
  • Observe and adapt – case studies


  • The impact of words
  • A frustrating conversation
  • Simulations


Using your reflection journal to improve your practice

What's Included
  • All training, equipment and resources for the 2 day training course
  • Refreshments and lunch whilst on the course
  • A certificate in Intercultural Fluency
What's Not Included
  • Flights to Cape Town
  • Accommodation
  • Travel Insurance
  • Other personal drinks and gratuities

Join the Course

Get in touch with us to find out more, or to apply for the Intercultural Fluency Training. A member of our recruitment team will arrange a time to give you a call, and to assess whether this course is suitable for you.
Apply Here

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